How secure is your website?
In short - very secure. All credit/debit card transactions on this site are processed using Paypal – an extremely secure online payment gateway that encrypts card details in a secure host environment. We do not store any credit/debit card information on or offline.
Which forms of payment do you accept?
We accept most major credit and debit cards including Visa, Delta, Maestro, Mastercard, Solo, and British issued Electron cards.
I am a record shop, can I buy wholesale?
Yes. Please email usa@mrbongo.com for information and pricing.
Why was my card declined?
If your credit card has been declined it could be for any number of reasons, or you may simply have entered the information incorrectly. Please note that it is your bank or card issuer that has declined the transaction so please contact them for exact information.
I want to cancel or amend my order – how do I do it?
Please email usa@mrbongo.com. If you have already received your items they must be returned unused and in their original condition. We will refund the full value of items ordered minus the initial shipping costs within 14 days of order delivery.
I have received my order and it is damaged/faulty, what can I do?
If you receive a damaged or faulty item from us please contact us first by email at usa@mrbongo.com and we will provide you with returns information.
My order also includes a pre-order item – will you send it?
We will wait for all pre-order items to come into stock then ship the order. Pre-order shipment dates are subject to change due to manufacturing and delivery delays.
I have placed an order and haven't received an email confirmation, has the order been successfully placed?
Once you receive an order number on your confirmation screen you know that we have received your order without any issue. We send out an automatic confirmation email confirming this and another when payment has been successful received and the good have been shipped.
When will I get my order?
We ship on Tuesdays and Thursdays (subject to change without notice). Please allow 1-3 business days for order processing, and once ready to ship a tracking number will be sent.
My order also includes a pre-order item – will you send it?
We will wait for all pre-order items to come into stock then ship the order. Pre-order shipping dates are subject to change due to manufacturing and delivery delays.
We ship on Tuesdays and Thursdays (subject to change without notice). Please allow 1-3 business days for order processing. Once shipped a tracking number will be provided, and delivery days are estimates. Large orders may require a signature upon delivery. Please check the tracking information. For up to date USPS/UPS shipping times/delays (excluding order processing time) please visit their websites.
USA – Please allow 1-3 business days for order processing. USPS Media Mail: Once shipped, 7-14 business days. First Class: Once shipped, 5-10 business days (small packages up to 13oz). USPS Priority Mail: Once shipped, 3-7 business days. USPS Priority Mail Express: Once shipped, 2-5 business days. Please note: delivery days are estimates. For up to date USPS shipping times/delays (excluding order processing time) please visit their website.
Canada – Please allow 1-3 business days for order processing. UPS Worldwide Saver: Once shipped, 3-5 business days. Please note: Canada delivery times may vary due to location & customs - separate Canadian import fees (tax/duty) may be due, and delivery days are estimates. For up to date UPS shipping times/delays (excluding order processing time) please visit their website.
Shipping rate estimates can be obtained from the basket page on the site.
We do not make a profit on postage or packaging.
We are unable to redirect orders once items have been dispatched.
We ship to USA and Canada. If you would like to ship elsewhere please visit the global website at www.mrbongo.com