How secure is your website?
In short - very secure. All credit/debit card transactions on this site are processed using Paypal – an extremely secure online payment gateway that encrypts card details in a secure host environment. We do not store any credit/debit card information on or offline.
Which forms of payment do you accept?
We accept most major credit and debit cards including Visa, Delta, Maestro, Mastercard, Solo, and British issued Electron cards.
I am a record shop, can I buy wholesale?
Yes. Please email firstname.lastname@example.org for information and pricing.
Why was my card declined?
If your credit card has been declined it could be for any number of reasons, or you may simply have entered the information incorrectly. Please note that it is your bank or card issuer that has declined the transaction so please contact them for exact information.
I want to cancel or amend my order – how do I do it?
Please email email@example.com. If you have already received your items they must be returned unused and in their original condition. We will refund the full value of items ordered minus our initial shipping costs within 14 days.
I have received my order and it is damaged/faulty, what can I do?
If you receive a damaged or faulty item from us please contact us first by email at firstname.lastname@example.org and we will provide you with returns information.
My order also includes a pre-order item – will you send it?
We will wait for all pre-order items to come into stock then ship the order. Pre-order shipment dates are subject to change due to manufacturing and delivery delays.
I have placed an order and haven't received an email confirmation, has the order been successfully placed?
Once you receive an order number on your confirmation screen you know that we have received your order without any issue. We send out an automatic confirmation email confirming this and another when payment has been successful received and the good have been shipped.
When will I get my order?
We ship on Tuesdays and Fridays by USPS (subject to change without notice). Please allow 1-3 business days for order processing. Once shipped a tracking number will be provided.
USA – Media Mail: Once shipped, 2-8 business days. First Class: Once shipped, 1-3 business days (small packages up to 13oz). Priority Mail: Once shipped, 2-4 business days. Priority Mail Express: Once shipped, 1-2 business days. Please note: delivery days are estimates.
Canada – First Class Package International (up to 4 lbs): Once shipped, 7-21 business days. Priority Mail International: Once shipped, 6-10 business days. Priority Mail Express International: Once shipped, 3-5 business days. Please note: Canada delivery times may vary due to location & customs.